Privacy Policy

KNOWRESEARCH.COM PRIVACY NOTICE

Last updated February 11, 2020.

Thank you for visiting knowresearch.com (the “Site”), which is owned and operated by KNow Research, LLC (“KNow”). Your access to and use of this Site is subject to this Privacy Notice (which is incorporated into our Terms of Use) as well as all applicable laws.  This Privacy Notice applies only to information collected through our Site.  By using our Site, you are agreeing to the collection and use of information you provide to this Site as described in this Privacy Notice.

KNow Research, LLC (“KNow Research” or “we,” “us” and “our”) respects individual privacy. This Privacy Policy sets out the privacy principles that we follow with respect to processing personal information in the course of providing services. We collect, use and disclose personal information in a manner consistent with the applicable laws and regulations of the countries in which we operate. By using the KNow Research website at https://knowresearch.com/ (“Site”) or by participating in KNow Research’s market research and design projects, you consent to the data practices described in this Privacy Policy.

SCOPE OF THIS PRIVACY POLICY

This Privacy Policy will tell you about the types of personal information we collect about you, explain the choices you have about how your personal information is used and how we protect that information. We urge you to read this Privacy Policy carefully.

This Privacy Policy applies to all personal data provided to KNow Research from users of our Site. If you are a participant in KNow Research’s market research projects and activities, you may voluntarily disclose personal information to us or our business partners, such as recruiters, with whom you may communicate via email, phone calls or other platforms, however, this Site does not collect personal information from you for purposes of market research activities. The information collected during the recruiting process for market research activities is subject to the terms or agreements provided to you by the recruiter or business. If the recruiter or business collects information from you via an online platform for purposes of participating in market research, the personal information collected is subject to the privacy policy that governs the website where information is collected from you.

WHAT INFORMATION DO WE COLLECT AND WHY?

Personal information (also sometimes called personal data) is information that either alone or in combination with other information is related to an identified or identifiable natural person. Examples of personal information include, but are not limited to your name, email address, cell number, street address, photos or income. In some jurisdictions, personal information may also include information related to an individual’s behavior, financial information, credit scoring, payments or any similar information.

Submission of personal information on the Site is purely optional, so you are not required to submit any personal information if you do not wish to do so. For example, you may provide us with personal information if you are interested in having us contact you regarding our qualitative market research services by filling out the “Contact Us” form on the Site. This information may include your name, address, email address, phone number and other information you voluntarily provide to us. We will use the information you provide us solely for the purpose of responding to your questions or requests, to provide you with the services you have requested, to administer our relationship with you, for our own internal business purposes including developing and enhancing our services and offerings.

We will keep your personal information only as long as needed for the purposes for which we collected it, or as necessary to comply with our compliance requirements, legal obligations, resolve disputes, and enforce our agreements.

DO WE DISCLOSE OR SHARE YOUR INFORMATION?

We will share your personal information with third parties only in the ways that are described in this Privacy Policy. We do not sell your personal information to, or share such personal information with, third parties for their promotional use or for marketing purposes.

As may be required by law, we may also disclose your personal information, for example to comply with a subpoena, or similar legal process, when we believe in good faith that the disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

In addition, in the event of a merger, acquisition, or any form of sale of some or all of our assets to a third party, we may also disclose your personal information to the third parties concerned or their professional advisors. In the event of such a transaction, the personal information held by KNow Research will be among the assets transferred to the buyer.

DO WE USE COOKIES?

We, and the third parties we engage to perform analytics services, automatically collect certain general information when you access our Site, via Cookies, Log Files, Web Beacons, Flash LSOs and other tracking technologies (the “Tracking Technologies”). We and the third parties we engage use these Tracking Technologies to administer and improve our Site and the content on it, including to track user movements around the Site, to gather usage information and statistics about how our Site is used, to permit users to log in or enroll in our services, to store user preferences, and to customize content. We do not use cookies for marketing or advertising purposes.

We may combine the information we have automatically collected from you with other information we collect about you. We do this to improve services we offer you, to improve, analytics, or Site functionality, and to develop new products and services. The following are some examples of information we may collect:

– KNow Research Web site pages you view

– Emails that you open or forward

– Links you click on

– Forms you complete

We, and the third parties we engage to perform analytics services, use both session ID cookies and persistent cookies. Specifically, we use session-based cookies in order to store language and other country specific preferences such as support contact information. KNow Research may also utilize cookies in order to track internal metrics of site usage. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer, however, this may prevent you from taking full advantage of the Site.

As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.

Third parties with whom we partner to provide certain features on our Site also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.

MEASURES WE TAKE TO PROTECT YOUR INFORMATION

We have appropriate physical, technical and organizational measures in place to protect your data when held by KNow Research that comply with relevant legal and best practice requirements. When you submit information to KNow Research through our Site, you should be aware that your information is transmitted across the Internet and that no method of transmission over the Internet is 100% secure. Although we take reasonable security measures to protect your information when we receive it, you also need to ensure you take appropriate steps to protect your information.

INFORMATION RELATED TO DATA COLLECTED FOR OUR CLIENTS

In most cases, KNow Research does not have a direct relationship with the individuals whose personal data it processes when KNow Research acts as a provider of market research services. If you are a participant or former participant of one of our client companies and would no longer like to be contacted by one of our client’s or recruiters, please contact the specific client or recruiter that you interact with directly. We may transfer your personal information to third parties who perform services on our behalf or help us provide our services and are under contractual obligations to protect your data in accordance with this Privacy Policy.

ACCESS AND CORRECTION

You may request a copy of the information we hold about you so you can correct or amend information that may be inaccurate or incomplete by writing to us at admin@Knowresearch.com. In addition, we will ask you to provide sufficient evidence of your identity for your own protection so we can ensure that information is being released to the correct person. We will respond to your request within 30 days.

To request the deletion of your information, please contact us through one of the methods listed below. In some cases, our business requirements and legal obligations may prevent us from being able to delete your information.

CONSUMER COMPLAINTS AND REQUESTS

We are committed to client and consumer privacy and handling all data with respect.  Any concern or complaint is logged and tracked through the reporting and resolution process.   Please report any concern to admin@knowresearch.com.  Should action be required to rectify a privacy, security or customer service concern the proper persons at KNow Research and/or the research sponsoring organization will be notified, as per our business requirements.  All issues will be monitored and tracked through resolution and the appropriate stakeholders notified.

DATA SHARING AND INTERNATIONAL TRANSFERS

Except as described in this Privacy Policy, we will not share your personal information with third parties without your consent. If we transfer your personal information to another country, we will take appropriate measures to protect your privacy and the personal information we transfer.

LINKS TO OTHER WEBSITES

Our Site, (e.g. our blog) may contain links to other web sites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide while visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the web site in question.

AMENDMENTS

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will update you by means of a notice on this Site prior to the changes taking effect. We encourage you to periodically review this page for the latest information on our privacy practices and this Privacy Policy.

CONTACT

If you have questions, comments, and/or complaints regarding KNow Research’s Privacy Policy or how we collect, transmit, and process data please contact us by email at admin@knowresearch.com or by mail at the address below.

KNow Research
75 Broadway #202
San Francisco, CA 94111


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